CAN I CHANGE OR CANCEL MY ORDER?
Our products are extremely limited therefore, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all information is correct before submitting your order.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?
Due to high order volumes order confirmation emails may be delayed. Please contact our customer service team at info@hellobiscuitbeauty.com if you have not received your confirmation email after 24 hours of your purchase.
CAN I RETURN MY ORDER?
Our products are extremely limited therefore, all sales are final. Orders can not be returned or refunded. Please ensure all information is correct before submitting your order.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
We are sorry to hear this because we strive for 100% satisfaction with every order! If your items arrived damaged, please contact us with your name, order number and a photo of the damaged item(s) at info@hellobiscuitbeauty.com. We will review all issues that are submitted within 14 days of delivery of the package.
WHEN WILL I RECEIVE MY ORDER?
Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
MY PACKAGE SHOWS DELIVERED BUT IT HASN’T ARRIVED.
Be sure to check with your neighbors and post office for more information. Please note that we’re not responsible for packages that have been stolen after delivery, so please be sure to choose a secure delivery location.
Can’t find the answer you are looking for? Email us at info@hellobiscuitbeauty.com.