Shipping policy

Hello Biscuit Beauty - Shipping Policy

Order Processing:

• Orders are processed within 3 to 5 business days (Monday through Friday, excluding holidays) after your order is placed.
• You will receive a confirmation email once your order has been processed.

Shipping Methods and Times:

• We offer various shipping options, which will be presented at checkout.
• Shipping times vary depending on the chosen shipping method and your location within the United States.
• Please note that shipping times are estimates and are not guaranteed.
• Once the order is handed to the shipping carrier, Hello Biscuit Beauty is not responsible for shipping delays.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and your shipping destination within the United States.
• The exact shipping cost will be displayed at checkout.

Shipping Destinations:

• We ship within the United States.

Tracking Information:

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

• You can track your order using the provided tracking number on the carrier's website.  

Lost or Damaged Packages:

• Hello Biscuit Beauty is not responsible for lost or damaged packages once they have been handed over to the shipping carrier.

• If your package is lost or damaged, please contact the shipping carrier directly to file a claim.  
• If you have issues please still email us at info@hellobiscuitbeauty.com so that we can assist where possible.

Incorrect Shipping Addresses:

• Please ensure that your shipping address is correct before placing your order.

• We are not responsible for packages delivered to incorrect addresses provided by the customer.  
• If a package is returned due to an incorrect address, you will be responsible for the cost of reshipping.

Contact Information:

• If you have any questions about our shipping policy, please contact us at info@hellobiscuitbeauty.com.